1 Introduction
Gb99com ("we", "us") is a trusted online gaming platform in Bangladesh. This Privacy Policy ("Policy") explains how gb99com collects your personal data, how it is used, and the measures in place to protect your privacy.
By using the gb99com website or app, you agree to this Privacy Policy. Please read it carefully before using the platform — we want you to fully understand what we do and don't do with your data.
In Brief: Your personal information is used solely to improve gb99com's services and enhance your experience. We never sell your data or share it with third parties without your consent.
Effective Date: January 1, 2026
2 What Data We Collect
Gb99com collects two types of data from you — information you provide directly, and information collected automatically.
Directly Provided Information
| Data Type |
Example |
Why It's Needed |
| Personal Identification Details |
Name, date of birth, gender |
Account Creation & KYC Verification |
| Contact Information |
Email, mobile number |
Account Security & Notifications |
| Payment Information |
Mobile Pay/Nagad number, bank account |
Transaction Processing |
| Identity Verification Documents |
NID, Passport, Driving Licence |
Legal KYC Requirements |
| Account Information |
Username, password (encrypted) |
Account Security |
Automatically Collected Information
- Device Information: Device type, operating system, browser version.
- Log Data: IP address, login time, page visit history.
- Gaming Activity: Bet history, game preferences, session duration.
- Location Data: Approximate location (IP-based), not precise GPS location.
- Cookies Data: To improve your experience on the site.
3 How Information Is Collected
Gb99com collects your data through the following methods:
- At the time of registration: Information you provide when creating an account.
- In the KYC Process: Documents submitted for identity verification.
- At the time of payment: When making a deposit or withdrawal.
- When you contact support: Via live chat, email, or phone.
- While using the platform: Via automated cookies and logging systems.
- When participating in a promotion: When participating in bonuses or competitions.
gb99com will never ask for your password or full payment details via phone, email, or SMS. If anyone requests such information, it is a scam — contact our support team immediately.
4 Purpose of Data Use
Gb99com uses your data only for specific, lawful purposes. Each purpose is clearly outlined below:
- Account Management: Account creation, login security, and profile updates.
- Identity Verification: Completing the KYC process to prevent fraud and abuse.
- Payment Processing: Processing deposits and withdrawals securely.
- Customer Support: Resolving your complaints, questions, or issues.
- Platform Improvement: Analysing user experience to improve our services.
- Promotional Communications: Sending you offers and bonus updates, with your consent.
- Legal Obligation: Compliance with applicable laws and regulatory authority directives.
- Responsible Gaming: Detecting unusual gaming behaviour and taking protective action.
You can opt out of promotional emails or SMS at any time — through Account Settings or by emailing support@gb99com.app.
5 Data Sharing Policy
Gb99com never sells your personal data. However, it may be shared with trusted parties in limited, specific circumstances:
| Who We Share With |
What Data |
Why |
| Payment Processors (Mobile Pay, Nagad) |
Transaction Data |
To process payments |
| Game Providers (Software Partners) |
Gaming ID, session data |
To operate games |
| KYC Verification Services |
Identity Documents |
Legal Verification Process |
| Law Enforcement Agencies |
Legally Required Information |
Court Orders or Legal Obligations |
| Cybersecurity Partner |
Log data, IP information |
Fraud Detection & Prevention |
All parties listed above are bound by strict confidentiality agreements and may only use your data for specified purposes. gb99com ensures that no third party will ever use your information for any other purpose.
6 Cookies & Tracking
Gb99com uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.
Cookie Type
- Essential Cookies: To maintain your login session and keep core site functions running — these cannot be disabled.
- Performance Cookies: Analyzing page load speed and which parts of the site are used most.
- Functional Cookies: Remembers your language preference, theme, and other settings.
- Analytics Cookies: Analyzing anonymous user behavior to improve the site.
You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some site features to stop working properly.
7 Data Protection Measures
Gb99com uses industry-leading technology to keep your data secure. Our security measures include:
- 256-bit SSL Encryption: All data transmissions are fully encrypted.
- Two-Factor Authentication (2FA): An extra layer of security at login.
- Firewall Protection: Advanced firewall protection to prevent unauthorized access.
- Regular Security Audits: Regular system audits conducted by third parties.
- Restricted Access: Only authorised personnel have access to your data.
- Data Backup: Regular backups stored on secure servers.
That said, no system on the internet is 100% impenetrable. Keep your password strong, never share it with anyone, and be cautious when accessing your account on public Wi-Fi.
8 Your Rights
As a gb99com user, you have the following rights over your personal data. To exercise any of these rights, email us at support@gb99com.app.
You can request a complete record of the data gb99com holds about you at any time. We will send you a full breakdown within 30 days of your request.
If any of your information is incorrect or incomplete, you can request a correction. This can be done directly through Account Settings or by reaching out to our support team.
After closing your account, you may request deletion of your personal data. However, certain information must be retained for a specified period due to legal obligations.
In certain circumstances, you may request that processing of your data be restricted. For example, if the accuracy of your data is disputed, processing can be paused while it is being verified.
You can request your data in a structured, commonly used format (such as CSV or JSON), making it easy to transfer to another service if needed.
You can unsubscribe from promotional emails, SMS, or push notifications at any time. Click the "Unsubscribe" link at the bottom of any email or let our support team know.
9 Data Retention Period
Gb99com does not retain your data longer than necessary. That said, certain information is kept for defined periods for legal and business reasons:
- Account Information: For the full duration of account activity and 5 years after closure.
- Transaction Details: Up to 7 years, in accordance with financial regulations.
- KYC Documents: Minimum 5 years after account closure (as required by law).
- Gaming History: For the full duration of account activity and 2 years after closure.
- Support Conversations: 3 years from the date of last interaction.
- Log Data: 90 days (for security purposes).
10 Minor Protection
Gb99com is for users aged 18 and above only. We do not knowingly collect any information from minors.
Age is verified at registration. If we discover that a minor has registered using false information, the account will be closed immediately and all collected data will be deleted.
If you believe a minor is using gb99com, please notify us immediately at support@gb99com.app.